Personalization and seamless experience across channels are the real game changers when it comes to enduring customer relationships in the modern business context. Every customer touch point from acquisition to retention and loyalty building, need to integrate together flawlessly to present a unified front to customers. SAP’s next generation Customer Relationship Management (CRM) solution – SAP Cloud for Customer, helps to digitally transform your customer facing front office to offer a unified and individualized experience across platforms.
Tap into timely and accurate customer data across all communication channels
VOTEC Group services portfolio around SAP Cloud for Customer, helps enterprises fuel innovation with accurate and timely customer insights that drive customer value, loyalty and profitability across the entire value chain. By enabling a 360 degree view of the customer with access to historic and real-time data, we help companies understand customer behavior patterns and also forecast sales. With experience of implementing and integrating SAP Cloud for Customer with other enterprise solutions for engagements, including mobile and social, VOTEC Group brings data and process silos together creating an ultimate customer centric experience.
Other key benefits of the solution include:
- Allows collaboration across teams
- Integrates sales, customer service, marketing and social on one platform
- Boosts customer retention through loyalty Management with partners.
- Low maintenance cost
Get more than what you think from SAP Cloud for Customer with services from VOTEC Group
VOTEC Group can help you evaluate, deliver, host and support your SAP CRM on premise or SAP Cloud for Customer solution. When combining the ease of maintenance with a cloud based platform and rapid deployment methodology from VOTEC Group, customers benefit with cost savings. VOTEC Group accelerates the configuration by leveraging core out of the box functionality and minimizing additional development through proven methodologies and rapid deployment options to speed up benefit realization.