The emergence of disruptive technologies or the Social, Mobile, Analytics and Cloud (SMAC) stack has changed the way customers engage with organizations. To stay relevant in an increasingly competitive and difficult marketplace, organizations have to deliver a high-quality customer experience across multiple touchpoints that are personalized, predictive and proactive. Microsoft Dynamics™ CRM and services from VOTEC Group Technologies can help transform your customer engagement efforts.
Enhance marketing effectiveness for better customer relationships and increased sales
Microsoft Dynamics CRM is delivered on-premise or on-demand (SaaS), as a fully integrated solution suite with marketing, sales, and service capabilities that are fast, familiar, and flexible. This enables businesses of all sizes to find, win, and grow profitable customer relationships. VOTEC Group’s Microsoft Dynamics Practice caters to the needs of organizations of all sizes and helps effectively reduce the total cost of ownership (TCO), ensure higher and quicker ROI to maximize their business value and improve their overall competitiveness. As a multi-level Microsoft partner, VOTEC Group offers a complete portfolio that includes:
- Marketing: a holistic, comprehensive set of marketing capabilities to better understand customers and target resources to the areas that offer the highest return
- Sales: Quick access to customer data and history either online or offline. Wizard-driven tools help keep prospects and customers informed about new product and service offerings
- Service: Customer information, case management, service history, and support delivered to customer service desktops
- XRM: easily customized for Extended CRM scenarios(employees, partners, suppliers, distributors, and vendors)
- Comprehensive solutions for CRM requirements from licenses, consulting, and implementation to full lifecycle support
Get more than what you think from Microsoft Dynamics CRM with services from VOTEC Group
VOTEC Group has vast experience implementing, integrating and supporting Microsoft Dynamics CRM and equipping an organization’s sales and marketing teams with the essential tools and information through this versatile platform. With Microsoft Dynamics CRM, it is easy to synchronize and integrate industry-specific tasks with existing applications and infrastructure to enable businesses to respond to customers quickly and more effectively.