AMS & Upgrade Services
In today’s business world, companies need to become accustomed to constant changes and increasing intricacy. This generates substantial challenges for different business applications. VOTEC Group SAP AMS (Application Management Services) enables organizations to guarantee that their SAP driven HR applications meet the highest quality requirements and accommodate the business goals.
Our SAP AMS & Upgrade Services are offered to you for support, constant improvement of SAP solutions-based landscape and to optimize your business. We work to help you strengthen your position by reducing costs of ownership while enhancing your business performance. VOTEC Group AMS is the answer to support any organization in operating, extending and optimizing its application landscapes.
We also have expanded our AMS & Upgrade Services program around the SAP solutions and products to offer companies with the ability to advantage from VOTEC Group deep technical knowledge in SAP applications and professional delivery capabilities. VOTEC Group SAP AMS gives your business a SLA-based model, which incorporates best practices and proven methodologies to enable constant quality improvement of the services at optimal costs.
VOTEC Group SAP AMS & Upgrade Services support includes:
Help Desk Support
A constant help desk support for the SAP AMS and upgrade services is enabled via a central help desk having 24/7 support coverage, through web, email, chat, and phone channels.
Technical and Functional Support
VOTEC Group SAP AMS & Upgrade Services incorporate technical and functional support which includes functional enhancements, business analysis and technical augmentation of Reports, Interfaces, Conversion, Enhancement and Forms. VOTEC Group functional experience, which developed after many years of work, and experience across different domains, industries, and geographies, help customers to change management initiatives. Our technical support includes smart forms, ALV reports, user exits and ALE/EDI, LSMW, Workflow, BADI, and Business Warehouses.
Systems Administration and Monitoring
VOTEC Group SAP AMS & Upgrade Services includes a team that supports roll out and implementation for new SAP project through system’s configurations support and transportation management. In addition, we also monitor the SAP systems performance, carry out routine maintenance and up gradation activities including archival, and back up through SAP solutions manager.