Business Collaboration, Content and Customer Experience solutions strengthen multi channel sales, brand value creation, increase customer reach, derive value from enterprise information, optimize and transform processes and enable collaboration within and outside an enterprise. Our cloud computing platform and solutions provide cost transformation with multi-tenancy.
What we offer?
We offer proven Business Collaboration solutions that enable 360 degree collaboration leading to enhanced efficiency and cost optimization. We enable cross channel collaboration and ecommerce between customers and their partners, suppliers and distributors; internal collaboration amongst employees and associates of customer organization.
We offer Business Process Management (or BPM) services enabling businesses drive seamless processes, high degree of business flexibility, strategic process transformation and gain competitive advantage.
Our Content Management solutions enable customers to derive relevant and meaningful information from the growth of unstructured data in the organization, empowering enterprises to make informed business decisions.
We deliver customer Experience solutions and innovative strategies to achieve cross channel parity with consistent customer experience across multiple channels like web, kiosk, mobile and social. Our solutions use Web 2.0 technologies like flash, mashups, flex and AJAX to deliver rich, personalized and contextually relevant content across channels.
Legacy Modernization Services providing organizations a strong foundation for optimizing and extending IT systems while maximizing value from existing investments and lowering costs of operation.
Our key Platforms and Solutions include:
- Digital Customer Experience Platform: Next generation comprehensive e-Commerce platform which enables faster go to market and with differential pricing options.
- Hosted Document Management Platform: Cloud based solution platform in this space provides end to end infrastructure for management of Digital asset and enterprise Content
- Customer Communication Management Platform: Enhancing Customer Experience by managing customer communication across multiple channels including physical and e -Delivery, offered on shared services model
- Digital Learning Platform: Caters to dynamic learning needs of an organization by delivering learning solutions across various channels.
- Digital Marketing Platform : Digital platform to run personalized cross channel campaigns.
- WSaaS – VOTEC Group SaaS Platform: A platform for rapid SaaS enablement and deployment of software solutions on cloud
VOTEC Group award-winning Project & Portfolio Management Solutions (PPM) group provides technology-enabled solutions for Enterprise Portfolio Management (EPM), IT Governance, PMO initiatives, project management, new product development, and related areas.
Collaboration is transforming processes across the organization driving productivity, efficiency, reach and engagement. The advent of social media and mobile is extending reach of collaboration solutions empowering individuals both employees and consumers. Today armed with social, mobile, cloud, and video technologies, employees are connecting with customers and building innovative business solutions. VOTEC Group collaboration solutions empower these creative problem-solvers. We help organization support enterprise process with collaboration technology to drive new ways of doing business.
Collaboration initiatives can be found in variety of departments beyond IT, such as Customer Service, Marketing and e-Learning. Most common / popular initiatives across industries include: Knowledge Management 65%; Content Management 64%; Intranets and employee portals 56%. Other initiatives including search, records management, and Social Computing continue to remain popular.
We help our clients create consolidated portals to ensure rationalization of content thus providing the organization a single point of access to all information enterprise wide.
VOTEC Group portal factory model is best suited for global enterprises, which aim to achieve efficiencies through standardization of IT solutions and processes, across geographies and business units.
Customers are enhancing Web 2.0 and Rich Internet Applications (RIA) features in their collaboration solutions, to enable multi-channel high quality end-user experience. Web 2.0 incorporates a generation of internet applications developed to put through the diverse prospects of social computing.
Deploying technologies such as AJAX, Adobe Flex, XHTML, and XML, VOTEC Group has brought social computing technologies like blogs, wikis, social networking, communities of practice, and podcasting into the enterprise for clients across the globe. Our innovative Web 2.0 solution: e-Faces allow rich user interface behaviors while enabling task execution faster by 32 %.
With over a billion users now on social networks and the potential impact of these new channels for businesses is immense and organizations have to unlock their true potential and realize the social space hold for them.
The adoption of social media and digital channels has opened up opportunity for organizations to listen, interact and collaborate innovatively with their customers and other stakeholders directly, thereby helping organizations to create an ‘engaged customer’ experience.
VOTEC Group offers comprehensive solutions for Social Communication, Collaboration and Commerce leveraging the best of consumer and enterprise technology, helping our customers transform their processes and increase growth of their businesses.